Last updated: [DATE]
This document is a working draft. The bracketed fields must be completed and the whole agreement reviewed by an Australian legal practitioner before this site accepts payment. Do not treat it as legal advice.
These terms govern the supply of Lead Waste Audit services by [LEGAL ENTITY NAME] (ABN [ABN]) ("we", "us") to you ("you", "the client"). By purchasing an audit you agree to them.
A Lead Waste Audit for one client location comprises: classification of call, chat and form leads over the agreed period; attribution of those leads to campaign, keyword, location and time; comparison against booked and invoiced work; a written report with prioritised recommendations; and configuration of a qualified-job conversion signal to the relevant advertising platform.
The audit is an analysis and advisory service. We do not manage your advertising accounts, and we make no change to them without your express instruction.
The standard audit fee is A$1,500 per client location, payable in advance. Larger or multi-location engagements are quoted separately and confirmed in writing before work begins.
Payment is processed by Stripe. Prices are in Australian dollars. We are not currently registered for GST, so no GST is charged on these fees and none is shown on your receipt. If we become registered, prices will be updated and GST shown separately from that date.
We aim to deliver the report within seven days of receiving all necessary access, not from the date of payment. Where access is incomplete or delayed, the timeframe extends accordingly. We will tell you promptly if we consider the available data insufficient to produce a meaningful audit.
Nothing in this clause limits your rights under the Australian Consumer Law (see clause 10).
We treat your account data, client identities and audit findings as confidential and will not disclose them to third parties except as described in our privacy policy or as required by law. We will not publish any case study identifying you without your written consent.
On payment in full, you receive an unrestricted licence to use the report within your business and with the client it concerns, including presenting it under your own brand. We retain ownership of our underlying methods, templates and tooling.
The audit identifies waste and recommends actions. We do not warrant any particular commercial outcome, level of savings, or improvement in advertising performance, since results depend on factors outside our control — including whether recommendations are implemented, market conditions, and the behaviour of third-party advertising platforms.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. To the extent permitted by law, and other than for those non-excludable guarantees, our total liability arising from the services is limited to the fees you paid for the engagement in question, and we are not liable for indirect or consequential loss, including loss of profits or revenue.
We may decline or discontinue an engagement where we believe the data provided has been obtained improperly, where access has been misrepresented, or where continuing would place us in breach of a third-party platform's terms. Fees for work not performed will be refunded.
These terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
me.lantzke@gmail.com